F.A.Q

Q: I’m interest in purchasing these Gift Collections online, what do I do?

A: Contact Us for the password to the Purchase Page and you’ll have access to our E-commerce portal.

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Q:  How do you redeem a Gift Collection once it has been purchased or given to a recipient?

A: To redeem your Gift Collection – click Redeem Gift Collection.

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Q: Can you tell me how my Gift Collection will be delivered?

A: Your gift will be shipped directly to you, free of charge. Most gifts arrive in approximately 3–8 days and can be delivered to addresses in the USA, including Alaska, Hawaii, Guam, Puerto Rico, and the U.S. Virgin Islands. See specific product descriptions for restrictions.

A physical address and contact telephone number are required for delivery. If you do not have a physical shipping address and need to ship to a PO Box, please contact Customer Service at 866-731-6900 for assistance.

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Q: What about Gift Collection Changes?

A:  Gift Collections may be updated from time to time with new and sometimes different gifts. You can view the most current selection of gifts at MyRibbonGift.com. If for any reason a gift is no longer available, we will substitute a similar item of equal or greater quality and value.

Jewelry and some other gifts may appear larger than actual size to show details. Most measurements given in descriptions are approximate.

For additional information about gift items or their availability, please contact Customer Service at 866-731-6900.

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Q: What is your return policy?

A: For infomraiton on our Satisfaction Guarantee, click here.

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